You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order and refund your payment. Many medical devices are not able to be returned due to hygiene reasons but we will use our discretion on a case by case basis.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, i.e. cannabis, CBD oil and THC products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Our system has fixed shipping costs for Canadian addresses but international orders can be determined manually.
Please also note that the shipping rates for many items we sell are weight-based. The weight of the item has been calculated and incorporated into domestic shipping. International rates may affect the cost of goods shipped internationally and affect the final price.